Support Engineer (Remote)

Retrieved 6 days ago from WeWorkRemotely

Gravity Wiz is hiring a remote support engineer to provide customers with the magical support they’ve come to expect.

We have an expansive selection of add-ons, snippets, and tutorials that enable our customers to do some legitimately magical things with Gravity Forms. Your job will be to keep the magic alive when our customers encounter bugs, experience theme/plugin conflicts, and write in with questions about how and what is possible with our 30+ Gravity Forms add-ons.

We are serious about customer support. Sorcerously serious. This is a full-time position preceded by a month-long probationary period. We’re offering a 60k salary, 21 days of paid time off, and profit sharing (after your first year). Hours aren’t rigid but our primary coverage window is between 10am and 6pm EST.

Our ideal wizard (candidate?) is a detail-oriented and efficient troubleshooter. If you’re also a dependable, friendly communicator who writes English masterfully and isn’t afraid of a smiley or two, muy bueno. 😃

We go above-and-beyond to help our customers. We’re happy to provide small customizations and tweaks to make our products work for their unique requirements. To this end, you’ll need to be proficient with WordPress and competent with HTML, CSS, JS, PHP and using WordPress hooks and filters.

More than anything, be eager to learn. Master our products and help us make them better with the invaluable feedback you will gain working so closely with our customers. We’re a small team and you will be a big part of it.

We can’t wait to meet you!

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