QC and Reporting Specialist

Retrieved 6 days ago from Remote

QC & Reporting Specialist

Job Locations: US-Work from Home
Job ID: 2019-1801
Division: Travel Leaders Corporate
# Of Openings:
Category: Customer Service/Support

Travel Leaders Corporate is currently in search of a dynamic, motivated and passionate QC & Reporting Specialist to join their Client Reporting team at our corporate headquarters in Plymouth, Minnesota, or by working from their virtual home office. Travel Leaders Corporate is expecting enormous growth over the next several years and is expanding its Client Reporting team to meet the unique needs of the business. Passion and interest in the travel & hospitality industry are a must to be successful in this role. This role seeks to offer an extremely broad perspective to all areas of client and travel reporting, and seeks candidates driven to grow professionally and intellectually.

As a QC & Reporting Specialist at Travel Leaders Corporate, you will be immersed in a company that is at the forefront of the Travel Management industry. In this role, you’ll discover some of the most exciting client and travel reporting opportunities available. You will be an integral part of a reporting team and are expected to be a valuable contributor on day one. The candidate should have confidence in their reporting skills from both a quantitative and qualitative perspective. This individual will be expected to interact with all levels of the business, while adding intelligent and insightful contributions. We are seeking candidates with five (5) years of prior client and travel reporting experience, but will consider applicants with less experience and impressive credentials.

The Travel Leaders Corporate team is committed to providing outstanding hands-on learning in all facets of the business, and access to extraordinary personnel. We are committed to helping the candidate grow through professional development and training opportunities.

Reporting to the Manager of Client Reporting, a QC & Reporting Specialist’s main role will be to provide accurate data to external and internal constituencies. This will include auditing the data and making the corrections needed. This role will have heavy data entry requirements. External constituency needs will be most prominent, whereby Travel Leaders Corporate engages clients for fulfillment travel management services and provides travel management reporting as a part of this offering. In addition, a Reporting Specialist will be responsible for meeting the reporting needs of internal departments such as Operations, Sales, Client Support Services and Strategic Program Management. A QC & Reporting Specialist will work closely with the latter two departments supporting their individual client portfolios and aiding in their retention efforts. The candidate can expect to bring client reporting and general data management expertise to the organization. This role within the Client Reporting team will be primarily transaction-based but could broaden if the business need arises. Some of the functions a QC & Reporting Specialist can expect to perform are:

QC & Reporting Specialist Functions:

  • Daily/Weekly/Monthly data monitoring and troubleshooting
  • Daily error corrections in the back office and client reporting tools
  • Schedule audits to identify areas where data quality can be improved
  • Successful and timely delivery of internal and external reporting tasks and projects
  • Work directly with end users to define and understand reporting goals and requirements
  • Assist in gathering and maintaining a portfolio of Client Reporting deliverables, including scheduled reports, reporting packages, ad hoc reports, templates, global consolidations and their processes
  • Provide support for client facing implementations, including: client onboarding, configuring report libraries, setup of client reporting fields, and training materials
  • Develop and enhance standard report libraries, and new custom and complex Client Reports. Design reports for performance, data quality and maintainability
  • Work with Client Reporting Manager to identify improvements in automation/touchless delivery of Client Reports and the end user experience
  • Retrieve, utilize and be able to apply information from multiple data sources to improve report validity
  • Support the billables process for any custom Client Reporting development
  • Assist end users with technical and non-technical reporting inquiries regarding the client reporting tool
  • Support development and enhancement of Client Reporting tool
  • Take ownership over data quality, integrity, frequency, quantity and partner with Client Reporting Manager to identify needed error validation routines

Skills Required:

  • Five (5) years’ experience within the travel management space
  • Experience with a back-office Travel Management accounting system (Travcom, Trams, Agresso, Globalware)
  • Experience with a GDS (Sabre, Worldspan, Apollo, Amadeus)
  • Travel Industry knowledge
  • Exposure to Crossfire/iBank/Grasp reporting platform
  • Proficiency in Microsoft Office Suite
  • Ability and passion to perform high volume data entry
  • Typing of 45+ WPM
  • Ability to creatively solve problems and propose solutions
  • Ability to work with complex data from a variety of sources
  • Superior communication & interpersonal skills, including the ability to speak clearly and persuasively in positive & adverse situations
  • Focused listening skills and the ability to drill down to gain greater understanding
  • Ability to translate complex information into understandable concepts for managerial action
  • Rigorous attention to detail, inquisitive personality and passion for knowledge & experience
  • Strong analytical skills, work ethic, independence, problem-solving ability and overall positive attitude
  • Strong organizational skills with the ability to multi-task while under pressure.
  • Strong public speaking & interpersonal skills
  • Demonstrated leadership & teamwork experience
  • Ability to learn and apply knowledge quickly
  • Customer service oriented

Preferred Skills:

  • Four-year college degree
  • Extensive Knowledge of travel management Client Reporting tools (Grasp, Crossfire, iBank, Prime)
  • Exposure to SQL code base and SQL Server Management Studio

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