Customer Service Agent
Location: Remote (home-based)
A FULL TIME POSITION- 40 hours a week - Incl. WEEKENDS / LATE / NIGHT SHIFT - EDT Time
- Are you detail oriented, dedicated and hard working?
- Are you willing to learn new things, and share your knowledge?
- Do you love being part of a team, and always have a positive attitude?
Does this sound like you? Great, keep reading!
- Are you tech-savvy?
- Do you have at least 4 years customer support experience?
- Do you have experience working remotely?
- Do you have excellent written communications skills?
- Do you have trouble-shooting and problem solving skills?
- Are you a fast learner?
- Do you have a positive and friendly attitude.
- Are you willing to work any shift, including all weekends?
Still sound like you? Please keep reading!
WebinarNinja is the fastest growing webinar software company and we are looking for amazing team members to join our growing support team.
As a Support Ninja you are the face of WebinarNinja. You make the customer experience exceptional. We communicate with our users through support tickets and chats. We even hop on a webinar with our customers to test out issues if needed!
We pay monthly
We pay bonuses & salary increases based on performance
What we are looking for:
YOU MUST BE a dedicated, hard working person who is willing to learn new things and learn our system. You must be willing to follow instructions from other team members. Must be a team player and a have positive attitude. You must be committed to this position for the long term.
You must have attention to detail.
Work in one of the most popular and fastest growing online businesses. Grow with our team and gain new skills. We will provide you with any software needed to do your job as well as free training throughout. An annual bonus and increase in salary after 3 months of work, based on performance, is included. Paid holidays & sick leave is also included.
You will play an important role in our business and join a dedicated team of enthusiastic members. Your complete dedication and focus is needed. We are looking to hire for the long-term.
HOW TO APPLY
Complete the following steps:
Step 1: Visit https://webinarninja.com/ and http://help.webinarninja.com and review these sites
Step 2: Complete the application below, you can get all the answers by studying the site in full. These are example support tickets. Please answer in FULL as though you were the agent responding to these email tickets.
Step 3: Link your resume / CV in the application and submit.
You will be contacted for an interview if you pass these first steps. You will be interviewed by the co-founders of the company.
Best of luck!