Job Detail

About Job

Serve as the main point of contact for a portfolio of existing accounts. Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. Build account plans, forecasts, and growth strategies for each client. Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. Handle contract renewals, negotiation, and escalations. Maintain accurate data in CRM (deal pipeline, account notes, forecasts) Occasionally assist in onboarding or transitions of new clients within your portfolio. Periodic travel to visit top customers or represent Runpod at key industry events.

Requirements

2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
Strong technical acumen with the confidence to engage both developers and executives.
Strong relationship skills; ability to manage multiple stakeholders (technical and business).
Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
Comfortable analyzing usage data, spotting trends, and making recommendations based on that.
Excellent communication (verbal and written) and presentation skills.
Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
Self-starter and ability to take ownership of accounts end-to-end.
Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.
Successful completion of a background check.

Additional Instructions

Serve as the main point of contact for a portfolio of existing accounts.
Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
Build account plans, forecasts, and growth strategies for each client.
Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
Handle contract renewals, negotiation, and escalations.
Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
Occasionally assist in onboarding or transitions of new clients within your portfolio.
Periodic travel to visit top customers or represent Runpod at key industry events.

Perks and Benefits

The competitive OTE for this position ranges from 130,000 and 250,000. This is a mix of base plus commission.
Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options.
Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents.
Flexible PTO- take the time you need to recharge.
$1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace.

Account Manager

Desired Skills

About Job

Requirements

Additional Instructions

Perks and Benefits

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