Conduct interviews to ensure caregivers align with CareLinx’s values and culture, representing the platform throughout the hiring process.
Manage and negotiate job offers within approved ranges, including terms and delivery, for selected caregivers.
Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
Guide caregivers through platform updates, making it easy for them to navigate and empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.
Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.
Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
Encourage caregivers to utilize growth opportunities (e.g., working with additional families and programs, being recommended for additional hours, etc.) on the platform and collaborate with the Caregiver Engagement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.
Requirements
Strong communication skills, with the ability to engage, listen, and support potential and current caregivers.
Excellent organizational skills and attention to detail.
Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients.
Empathy and patience to address caregivers' needs and concerns.
Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands.
At least one year of experience in customer service, recruitment, account management, or caregiver support is a plus.
Ability to maintain confidentiality and adhere to all company policies and procedures.
Additional Instructions
Conduct interviews to ensure caregivers align with CareLinx’s values and culture, representing the platform throughout the hiring process.
Manage and negotiate job offers within approved ranges, including terms and delivery, for selected caregivers.
Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
Guide caregivers through platform updates, making it easy for them to navigate and empowering them to create the flexible, rewarding, and fulfilling experience they desire with CareLinx.
Identify and engage qualified caregivers within the CareLinx platform to fulfill program and member requirements within specified timeframes.
Collaborate with CareLinx Care Advisors to strategically plan for program requirements and actively engage caregivers to fulfill them.
Provide caregivers with information on available shifts, specific requirements, and assist them in meeting program criteria to become eligible for additional opportunities.
Build and maintain strong relationships with caregivers through regular communication and support, acting as a resource for job-related inquiries and partnering with Care Advisors to address any concerns or issues.
Encourage caregivers to utilize growth opportunities (e.g., working with additional families and programs, being recommended for additional hours, etc.) on the platform and collaborate with the Caregiver Engagement Team to keep them informed on policies, best practices, and resources, while proactively engaging through check-ins and feedback to ensure satisfaction and identify areas for improvement.
