Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business.
Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers.
May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.
Requirements
High school diploma or GED equivalent required
Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
Client facing, outside vendor and member facing experience
Thorough understanding of self-funding and employee benefit plan
Ability to travel as required for this position. (10%-20%)
Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
Excellent written and verbal communication skills are required, as are exceptional organizational skills.
Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
Analytical skills, problem solving skills, reading ability, creative decision making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.
Additional Instructions
Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business.
Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers.
May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.
Perks and Benefits
From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
