Assist customers over the phone and email with product and service questions.
Manage both inbound and outbound calls and emails
Proactively identify solutions to questions you anticipate our pet owners have in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish
Provide a best-in-class service experience for our customers while working in a fast-paced environment
Provide our customers with technical support when navigating our website
Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
Requirements
High school diploma or equivalent
6+ months of professional experience working with computer and web based tools
1+ years of customer service experience or Veterinary care experience
Ability to work 9:30am - 6pm ET, Monday - Friday
Comfortable with virtual environments, including phone contact with customers for the duration of your shift
Excellent communication skills (spoken and written)
Additional Instructions
Assist customers over the phone and email with product and service questions.
Manage both inbound and outbound calls and emails
Proactively identify solutions to questions you anticipate our pet owners have in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish
Provide a best-in-class service experience for our customers while working in a fast-paced environment
Provide our customers with technical support when navigating our website
Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience
Perks and Benefits
Meaningful mission helping modernize pet health
Remote-first culture built on flexibility and trust
Competitive base salary with performance-based incentives
Medical, dental, and vision insurance with partial dependent coverage
Generous PTO and a 401(k) plan
Supportive, close-knit team that celebrates wins and learns fast
