Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation.
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
Ensure customers receive superior service.
Collaborate with the sales, customer success, operations, support and engineering teams.
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives.
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Run and manage customer data migrations.
Requirements
1-2 years’ experience in Customer Onboarding or a customer facing function.
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization.
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
Ability to improve team processes and direction.
Work closely with the Customer Success team to solve problems collaboratively.
Bachelor’s degree Preferred
Additional Instructions
Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation.
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership.
Ensure customers receive superior service.
Collaborate with the sales, customer success, operations, support and engineering teams.
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives.
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric.
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Run and manage customer data migrations.
Perks and Benefits
Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
