Provide information about SNAP EBT transactions to customers
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements
Must be 18 years of age or older
High School Diploma or equivalent
Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us
Additional Instructions
Provide information about SNAP EBT transactions to customers
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Perks and Benefits
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
