8194460 Job Detail
L

Customer Success Representative

at Lensa

Desired Skills

About Job

Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer. Monitoring competitor activity and ensuring appropriate action is taken. Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process, structure and value support. Networking through active participation in industry association events and committee assignments. Working directly with Field Service Managers and Field Service Technicians to bring value to customer. Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues. Works with Customer Success Manager to create process and plans to promote value, derived from Joint Business plans with Client Engagement Managers. Coordinates initiatives with team members in Client Engagement and Customer Success Manager. Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager. Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

Requirements

High School Diploma or Equivalent, REQUIRED
Bachelor’s Degree --Engineering or Business, PREFERRED

Microsoft Excel/Outlook, REQUIRED
Business knowledge---Business, sales experience, PREFERRED
5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector, PREFERRED
3+ years Ready mix or equal experience, PREFERRED
Tableau/Power BI, PREFERRED

Osha 10, PREFERRED

Additional Instructions

Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer.
Monitoring competitor activity and ensuring appropriate action is taken.
Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process, structure and value support.
Networking through active participation in industry association events and committee assignments.
Working directly with Field Service Managers and Field Service Technicians to bring value to customer.

Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met.
Identifies bottlenecks in service and works within the company to resolve issues.
Works with Customer Success Manager to create process and plans to promote value, derived from Joint Business plans with Client Engagement Managers.
Coordinates initiatives with team members in Client Engagement and Customer Success Manager.
Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

Perks and Benefits

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance.
Healthcare Saving Account and Flexible Spending Account options.
LiveWell Wellness Program.
Employee Assistance Program (EAP).
Paid Time Off and Paid Parental Leave.

Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match.
Retirement Accumulation Plan (RAP) Cash Balance Pension Plan.
Company-provided Life Insurance, AD&D, Short-Term Disability.
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance.

Additional Benefits – Helping shape the experience and impact you want.
Commuter Benefits.
Group Legal.
Identity Theft Protection.
Auto and Home Insurance.
Pet Insurance and Discounts.
Volunteer Day.

Details

Salary
$105,000.00
Job Type
Remote
Preferred location
United States Minor Outlying Islands
Apply Before
Jan 21, 2026
Apply To Job