Deliver trusted, professional, and reliable service to Manulife clients and build customer satisfaction and loyalty.
Meet quality expectations to ensure a positive client experience.
Achieve productivity goals to maximize team service levels.
Provide effective and timely resolution of a wide range of customer inquiries.
Maintain a positive and cooperative tone with customers and colleagues.
Strive for first-call resolution to efficiently address customer issues.
Translate complex scenarios requiring problem resolution into positive service experiences.
Enhance the perception of Manulife in the marketplace through excellent service delivery.
Work collaboratively within a team, as well as independently, to resolve issues accurately.
Participate in ongoing training to stay current on product, industry, service, and policy updates.
Perform additional duties as assigned to support team and organizational goals.
Requirements
Post-secondary education or high school diploma
Customer Service or Financial Services experience (preferred)
Outstanding verbal communication skills and strong telephone etiquette
Ability to multi-task effectively in a lively environment
Flexibility to adapt in a fast-paced, changing call center setting
Proven problem resolution skills and effective listening abilities
Proficiency in computer applications and data entry
Strong customer service orientation and interpersonal skills
Business writing skills
Current SIE, Series 6 or 7, Series 63 certifications (preferred)
Knowledge of IRAs and other retirement products (preferred)
Additional Instructions
Deliver trusted, professional, and reliable service to Manulife clients and build customer satisfaction and loyalty.
Meet quality expectations to ensure a positive client experience.
Achieve productivity goals to maximize team service levels.
Provide effective and timely resolution of a wide range of customer inquiries.
Maintain a positive and cooperative tone with customers and colleagues.
Strive for first-call resolution to efficiently address customer issues.
Translate complex scenarios requiring problem resolution into positive service experiences.
Enhance the perception of Manulife in the marketplace through excellent service delivery.
Work collaboratively within a team, as well as independently, to resolve issues accurately.
Participate in ongoing training to stay current on product, industry, service, and policy updates.
Perform additional duties as assigned to support team and organizational goals.
Perks and Benefits
Competitive salary range between $38,550 and $64,250 USD, based on experience and location.
Comprehensive health, dental, vision, and mental health coverage.
Short-term and long-term disability insurance, life, and accidental death & dismemberment (AD&D) coverage.
Wellness programs, employee assistance plans, and support for work-life balance.
Retirement savings plans including pension, 401(k), and global share ownership programs with employer matching.
Paid time off including up to 11 holidays, 3 personal days, 150 hours of vacation, and sick leave as mandated by law.
Flexible work environment supporting professional development and personal well-being.
Opportunities for career advancement within a global organization.
