Delight users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
Provide user feedback to product and operational teams to identify pain points and advocate for the user experience
Navigate the CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
Dig deep and be curious about solving complex issues
Requirements
Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
Love interacting with customers and are happy to work hard
Great spoken/written communication skills and ability to explain technical troubleshooting in an easy-to-understand manner
Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
Can work with speed and are results driven
Thrive in a fast-paced environment and willing to roll with the punches
Possess excellent computer skills and comfortable with technology
Additional Instructions
Delight users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
Provide user feedback to product and operational teams to identify pain points and advocate for the user experience
Navigate the CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
Dig deep and be curious about solving complex issues
Perks and Benefits
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, the organization makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax-free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full-time employees.
... and much more!
