Serve as a day-to-day marketing support contact for franchise owners
Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
Help franchisees execute national and local marketing campaigns accurately and on time
Manage inbound franchisee requests, questions, and issues related to marketing programs
Set clear expectations and guide franchisees through marketing processes and best practices
Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
Assist with website updates, local page requests, and basic digital marketing needs
Support Google Business Profile updates and foundational optimization requests
Track common issues and contribute to documentation, FAQs, and process improvements
Proactively identify opportunities to improve franchisee adoption and satisfaction
Participate in franchisee check-ins, training sessions, and support calls as needed
Requirements
2–4+ years of experience in account services, franchise support, client success, or marketing coordination
Experience working with franchisees, multi-location businesses, or large account portfolios preferred
Working knowledge of digital marketing fundamentals (websites, listings, email, paid media, automation)
Strong communication and relationship-building skills
Proven ability to manage multiple requests and priorities simultaneously
Customer-service mindset with a proactive, solution-oriented approach
High attention to detail and strong organizational skills
Comfortable collaborating with cross-functional internal teams
Eagerness to learn marketing platforms, processes, and franchise best practices
Additional Instructions
Serve as a day-to-day marketing support contact for franchise owners
Build strong, trusted relationships with franchisees to promote engagement, confidence, and satisfaction
Support franchisees with onboarding, adoption, and ongoing use of marketing tools and platforms
Help franchisees execute national and local marketing campaigns accurately and on time
Manage inbound franchisee requests, questions, and issues related to marketing programs
Set clear expectations and guide franchisees through marketing processes and best practices
Coordinate with internal teams (Marketing, Technology, Operations) to resolve issues efficiently
Assist with website updates, local page requests, and basic digital marketing needs
Support Google Business Profile updates and foundational optimization requests
Track common issues and contribute to documentation, FAQs, and process improvements
Proactively identify opportunities to improve franchisee adoption and satisfaction
Participate in franchisee check-ins, training sessions, and support calls as needed
Perks and Benefits
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
