Coldwell Banker Island Vacations is a premier Vacation Rental Management company looking for a Guest Relations Representative to help service our vacation rental properties. We are looking for a dynamic individual who can excel in a fast paced and quickly changing industry. We provide competitive pay, excellent benefits, and opportunity for REAL growth.
Duties to include:
Pre arrival checks for each home
Contacting with the guest before, during and after the stay
Anticipating needs and wants of the guests PRIOR to arrival by reviewing reservation requests are engaging with guest before arrival
Resolving issues such as maintenance, housekeeping, disturbances, etc.
Rotating with other team members to take home the after-hours phone and respond to after hour emergencies.
Other duties, as assigned
Our Ideal Candidate:
Strong communication and writing skills
Computer and email skills are essential
Understanding of local culture, activities and history is a plus
Requirements:
Must drive between Kailua Kona and Resort areas up to Mauna Kea therefore applicants must have a valid driver’s license, reliable transportation and be comfortable driving significant distances
Hospitality or related customer service experience preferred
Must be available to work weekends and holiday
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
On call
Weekends as needed
Experience:
Customer Service: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
On call
Weekends as needed
Ability to Commute:
Kailua Kona, HI 96740 (Required)
Ability to Relocate:
Kailua Kona, HI 96740: Relocate before starting work (Required)
Work Location: In person
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Requirements
Must drive between Kailua Kona and Resort areas up to Mauna Kea; valid driver’s license and reliable transportation required
Comfortable driving significant distances
Hospitality or related customer service experience preferred
Must be available to work weekends and holidays
Computer and email skills are essential
Strong communication and writing skills
Customer Service: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Ability to Commute: Kailua Kona, HI 96740 (Required)
Ability to Relocate: Kailua Kona, HI 96740: Relocate before starting work (Required)
Additional Instructions
Pre arrival checks for each home
Contacting with the guest before, during and after the stay
Anticipating needs and wants of the guests PRIOR to arrival by reviewing reservation requests and engaging with guest before arrival
Resolving issues such as maintenance, housekeeping, disturbances, etc.
Rotating with other team members to take home the after-hours phone and respond to after hour emergencies
Other duties, as assigned
Perks and Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
