Collaborating with stakeholders and subject matter experts including the Project Delivery and Product Development teams to identify requirements, understand product functionality and purpose, and provide support around the design and production of training content.
Identifying key learning objectives across a range of training and audience types.
Taking ownership for and participating in the design, development, refinement and evaluation of software training materials across multiple different modules and user roles.
Authoring, editing & formatting scripts, storyboards, tutorials, facilitator guides, quick guides, and in-app resources using software such as MS Word, PowerPoint, WalkMe and Madcap Flare.
Developing interactive eLearning content including simulations and both formal and informal assessment activities using Articulate RISE and Storyline.
Producing, editing and refining instructional videos using Camtasia and Wistia.
Working with the rest of the global Education team in publishing and maintaining content for our Learning Management System and online Knowledge Library.
Participating in Training Needs Analyses and reviewing instructional design standards as required.
Requirements
3+ years’ experience in Instructional Design & Training.
A Bachelor’s degree in Instructional Design or related field preferred.
Strong skills in developing learning content that enables customers to effectively use complex software solutions.
Intermediate video production skills (experience with Camtasia preferred).
Intermediate + skills producing eLearning content (experience with Articulate 360 preferred).
Strong technical writing and visual design skills with superb attention to detail.
Experience developing content for and interacting with a Learning Management System.
Creative problem-solving skills to address learning challenges in innovative and meaningful ways.
Advanced Microsoft Word and PowerPoint skills.
Outstanding communication skills with a focus on customer expectations and satisfaction.
Strong time-management skills with the ability to multi-task and work independently.
A comprehensive understanding of adult learning theories and best practices for online and instructor-led training.
Familiarity with Agile, SAM or LLAMA development methodologies is highly regarded.
Additional Instructions
Collaborating with stakeholders and subject matter experts including the Project Delivery and Product Development teams to identify requirements, understand product functionality and purpose, and provide support around the design and production of training content.
Identifying key learning objectives across a range of training and audience types.
Taking ownership for and participating in the design, development, refinement and evaluation of software training materials across multiple different modules and user roles.
Authoring, editing & formatting scripts, storyboards, tutorials, facilitator guides, quick guides, and in-app resources using software such as MS Word, PowerPoint, WalkMe and Madcap Flare.
Developing interactive eLearning content including simulations and both formal and informal assessment activities using Articulate RISE and Storyline.
Producing, editing and refining instructional videos using Camtasia and Wistia.
Working with the rest of the global Education team in publishing and maintaining content for our Learning Management System and online Knowledge Library.
Participating in Training Needs Analyses and reviewing instructional design standards as required.
Perks and Benefits
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
