• Hire, coach, and develop a team of Partner Customer Success Managers delivering customer value and strong partner relationships
• Foster a culture of customer obsession, accountability, and cross-functional collaboration
• Build onboarding and enablement programs to ramp new hires and support team growth
• Own partner lifecycle management including onboarding, enablement, adoption, advocacy, and retention
• Proactively identify problems and drive solutions to completion
• Develop scalable, repeatable processes for partners to deliver successful customer outcomes quickly
• Use data to identify opportunities, risks, and insights, translating findings into action plans
• Define and track key business metrics such as partner activation, customer adoption, and renewal health
• Operate effectively at tactical and strategic levels
• Collaborate with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve partner experience and product fit
• Align teams around shared goals to drive impact for partners and customers
• Represent partner and customer perspectives internally to influence product roadmap and go-to-market strategy
• Guide team and partners in leveraging the organization as the foundation of a modern governance, risk, and compliance (GRC) program
• Develop a strong understanding of compliance frameworks, trust management, and risk fundamentals
