Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product.
Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Requirements
Experience: 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology.
Industry Knowledge: Strong experience in and understanding of the healthcare industry and the needs of clinicians.
Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
Additional Instructions
Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product.
Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Perks and Benefits
Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.
Here Are The Benefits You Get When Joining Nabla
Compensation and Equity: Competitive salary and stock options
Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
Time Off: Unlimited paid time off and 11 national holidays
Health Comes First: Unlimited sick leave
Parental Leave: Paid leave for new parents
Remote-friendly: $1,500 to purchase home office equipment
Trust & accountability: Ownership of your time and schedule
