Ensures that customer orders are appropriately entered into the order management system.
Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.
Seeks to maximize sales/revenue while minimizing cost/waste.
May confirm details and availability of large, complex, or custom orders.
May contact customers regarding backordered orders or orders that cannot be fulfilled.
Provides customer services relating to sales, sales promotions, installations and communications.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
Requirements
Requires knowledge and skills gained through formal training or considerable work experience.
HS Diploma/GED-BS Degree preferred
6+ months customer service or order entry experience
Works within established procedures with a moderate degree of supervision.
Requires established skills to perform a range of day-to-day activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other teams.
Has no supervisory responsibilities; manages own workload.
Solves routine problems without supervisory approval; evaluates and selects solutions from established options.
Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision.
Additional Instructions
Ensures that customer orders are appropriately entered into the order management system.
Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.
Seeks to maximize sales/revenue while minimizing cost/waste.
May confirm details and availability of large, complex, or custom orders.
May contact customers regarding backordered orders or orders that cannot be fulfilled.
Provides customer services relating to sales, sales promotions, installations and communications.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
Perks and Benefits
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
