Coordinates the daily operational and financial activities associated with the Pediatric Nephrology, Rheumatology, Developmental Behavioral Pediatrics, and Psychology divisions across multiple clinical programs and services.
Assist in the development and implementation of clinical operations, programmatic business plans, and strategic initiatives that align with the Stead Family Department of Pediatrics, in collaboration with Departmental Administration and the respective Division Directors.
Act as Fellowship Coordinator for assigned divisions, as applicable.
Functions as administrative liaison between the divisions and Department of Pediatrics Administration for all clinical and administrative needs.
Facilitate recruiting and onboarding of new faculty and APP providers within the divisions of oversight.
Monitor status of projects, review and analyze data, including provider productivity, schedules and templates, distribution of clinical learners; evaluate for efficiency of workflow and against productivity targets, develop reports, and oversee activities at the direction of Department Administration.
Engage in performance monitoring & assessment of operational metrics. Develop and deliver recommendations for operational changes to improve delivery of clinical services or achieve other strategic goals.
Perform data compilation and analysis of key performance indicators. Use Epic, Tableau, and other UIHC reporting functions to support the operational data needs of the various clinical programs.
Collaborates with Departmental Administration and division directors to review patient and customer satisfaction results.
Supports overall programmatic functions of Pediatric Nephrology, Rheumatology, Developmental Behavioral Pediatrics, and Psychology. Coordinates operational responsibilities and duties among the Division support staff.
Provide administrative supervision & performance evaluation of Division support staff. Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
Hire, develop and manage the performance of Division support staff in collaboration with Department Administration. Observe individual performance, provide objective feedback, and identify opportunities to enhance performance if needed.
Understand and be able to cross cover other support staff positions within divisions of oversight, as needed.
Responsible for the bi-weekly timecard approval of Divisional faculty and support staff.
Coordinate division faculty recruitment and visiting guest speaker visits.
Coordinate appropriate internal and external communication to all faculty, staff, and students within the Division.
Disseminate timely information regarding university policies and procedures.
Provide financial oversight of divisional expenses, clinical billing and charges, and revenue. Maintain knowledge, understanding, and management of divisional expenses to meet fiscal year budget expectations.
Approve and reconcile divisional expenditures utilizing appropriate processes and thorough financial judgment.
Assist Administration Leadership with development of budgets for programs and services.
Assist in the preparation of periodic and special reports of division activities.
Function in a strategic business partner relationship with division directors and Department Administration. Provide support in the planning, development, coordination and implementation of short- and long-range goals.
Assist with implementing strategic initiatives to improve productivity, access, efficiency, customer service, and quality outcomes in collaboration with Division Director and Department Administration.
Collaborate with leadership to develop project plans, including scope, objective(s), metrics, resource requirements, deliverables, milestones, timelines and long-term sustainability plans.
Identify data, determine collection methods; facilitate data collection; Identify barriers, gaps or risks to be addressed with leadership.
Be knowledgeable of contracts and Professional Services Agreements associated with Division.
