• Respond to inbound calls from existing customers
• Process requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
• Address customer questions regarding coverages, policy benefits, or make changes to existing policies
• Retain policyholders by finding solutions for customers at risk of cancellation
Requirements
• Ability to multitask and manage competing priorities
• Passion for helping others
• 2+ years of experience in a call center environment
Additional Instructions
• Respond to inbound calls from existing customers
• Process requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
• Address customer questions regarding coverages, policy benefits, or make changes to existing policies
• Retain policyholders by finding solutions for customers at risk of cancellation
Perks and Benefits
• P&C license paid for by the organization (expected within 60 days after starting)
• Medical, dental, vision insurance
• 401K match
• Remote work with provided equipment
• Ongoing training and mentorship
• Access to insurance products from over 55 carriers
