• Respond to inbound calls from existing customers
• Process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
• Assist customers with questions regarding existing insurance policies, coverages, and policy benefits, and make requested changes
• Retain policyholders by identifying solutions for customers at risk of cancellation
Requirements
• Ability to multitask and manage multiple priorities
• Passion for helping others
• 2+ years of experience in a call center environment
Additional Instructions
• Respond to inbound calls from existing customers
• Process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents
• Assist customers with questions regarding existing insurance policies, coverages, and policy benefits, and make requested changes
• Retain policyholders by identifying solutions for customers at risk of cancellation
Perks and Benefits
• Organization-paid P&C license (expected within 60 days after starting)
• Medical, dental, and vision insurance
• 401K plan with employer matching
• Remote work with provided equipment
• Ongoing training and mentorship
• Access to a portfolio of over 55 insurance carriers and products
• Paid time off and paid parental leave
• Wellness benefits
• Equity opportunities may be included for eligible employees
