Respond to inquiries and requests from members and other individuals.
Provide information about products and services.
Demonstrate knowledge, active listening, and adaptability to multiple systems.
Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
Advise members on products and services that may fit their needs.
Engage with members to ensure optimal customer service.
Handle inbound and outbound calls in a high-volume, structured environment.
Requirements
Proficient in customer service and data entry.
Experience with inbound and outbound calls.
Ability to comply with policies in a high-volume call environment.
Adaptable to a very structured environment.
Additional Instructions
Respond to inquiries and requests from members and other individuals.
Provide information about products and services.
Demonstrate knowledge, active listening, and adaptability to multiple systems.
Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
Advise members on products and services that may fit their needs.
Engage with members to ensure optimal customer service.
Handle inbound and outbound calls in a high-volume, structured environment.
Perks and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
