About the Opportunity:
This role serves as the primary contact for assigned markets in all Sales Operations functions, including onboarding new agents and supporting sales goals. The position focuses on providing quality support and problem resolution for field sales teams, facilitating communication between internal departments and external partners, and creating reports to monitor sales progress. Position is open to candidates residing in North Carolina.
Responsibilities:
• Serve as primary contact for assigned field sales markets/teams for system access to sales and event support systems (Ascend, Salesforce, LiveVox, etc).
• Support vendor invoice and contract submissions and requests through Coupa or related systems.
• Respond to ad-hoc questions, concerns, and requests from assigned field sales teams via email and phone.
• Provide first-level support for sales systems access issues and maintain user request log.
• Liaise between field sales teams and escalation teams to research, resolve, and escalate issues as needed.
• Track and report local field marketing requests to Sales Operations Managers for alignment.
• Create reports to monitor activities and measure progress against sales goals.
• Coordinate with the training team regarding new hire sales associates and training completion.
• Resolve issues within targeted service level agreements and act as the first line of contact for escalated field sales concerns.
• Conduct outreach to sales partners regarding certifications, applications, and events.
Requirements:
• High School diploma or GED required.
• Associate''s Degree in a related field preferred.
• Minimum of 2 years of experience in customer service or office-related area required.
• 2+ years of experience in health insurance, policy and procedures technical writing, and/or agent certification preferred.
Benefits & Perks:
• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules
Compensation:
• Pay Range: $15.58 to $26.73 per hour
• Actual pay will be adjusted based on skills, experience, education, and job-related factors.
• Total compensation may include additional forms of incentives.
• Benefits subject to program eligibility.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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Requirements
• High School diploma or GED required.
• Associate's Degree in a related field preferred.
• Minimum of 2 years of experience in customer service or office-related area required.
• 2+ years of experience in health insurance, policy and procedures technical writing, and/or agent certification preferred.
Additional Instructions
• Serve as primary contact for assigned field sales markets/teams for system access to sales and event support systems (Ascend, Salesforce, LiveVox, etc).
• Support vendor invoice and contract submissions and requests through Coupa or related systems.
• Respond to ad-hoc questions, concerns, and requests from assigned field sales teams via email and phone.
• Provide first-level support for sales systems access issues and maintain user request log.
• Liaise between field sales teams and escalation teams to research, resolve, and escalate issues as needed.
• Track and report local field marketing requests to Sales Operations Managers for alignment.
• Create reports to monitor activities and measure progress against sales goals.
• Coordinate with the training team regarding new hire sales associates and training completion.
• Resolve issues within targeted service level agreements and act as the first line of contact for escalated field sales concerns.
• Conduct outreach to sales partners regarding certifications, applications, and events.
Perks and Benefits
• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules
