Senior Manager, Client Services - Media & Entertainment
at Roku
Desired Skills
About Job
Client Relationship Management:
Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams.
Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs.
Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues.
Responsible for leading a team goaled and focused on driving Incremental, Upselling & Revenue retention.
Operational Excellence:
Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
Implement performance metrics and reporting systems to monitor and improve team and client outcomes.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Manage Managers of Client Services and Account Managers.
Requirements
Minimum of 8+ years of experience in account management within the advertising media industry.
Background working with Media & Entertainment or Theatrical clients.
Experience in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges.
Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment.
Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinker with a customer-centric mindset and a strong focus on driving business growth.
Ability to work collaboratively across departments and with senior leadership.
Additional Instructions
Client Relationship Management:
Serve as the primary executive contact for key clients, building and maintaining strong long-term relationships across client direct and agency teams.
Oversee the execution of performance advertising solutions that meet client objectives and exceed KPIs.
Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues.
Responsible for leading a team goaled and focused on driving Incremental, Upselling & Revenue retention.
Operational Excellence:
Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
Implement performance metrics and reporting systems to monitor and improve team and client outcomes.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Manage Managers of Client Services and Account Managers.
Perks and Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
