Lead, mentor, and develop a team of AR Collection specialists, setting clear performance goals and delegating tasks effectively to ensure productive workflow.
Oversee timely and accurate collections of invoices from customers across all segments, tailoring collection strategies for each segment
Define, document, and implement end-to-end collections processes to support a growing and global customer base
Analyze AR Aging report, subscription accounts, and outstanding invoices to proactively identify high-risk accounts to prevent collections issues
Negotiate payment plans and settlements as necessary while ensuring a high level of customer service through our internal collections process
Collaborate with Sales, Account Management, Customer Success and Legal to address AR-related issues and improve customer satisfaction
Build reporting and dashboards to monitor collections performance, DSO, and aging metrics
Oversee AR tooling and implementation to ensure data integrity and proactively identify opportunities to streamline processes
Partner with Revenue Accounting to ensure proper revenue recognition, bad debt provisioning, and audit readiness
Design and implement internal controls to ensure collections activities comply with accounting standards, company policies, and regulatory requirements.
Assess with external audits related to AR to ensure compliance with company polices, relevant compliance regulations and internal controls
Requirements
Bachelor’s degree in Accounting, Finance, or related field
7+ years of AR or collections with at least 3 years in management or supervisory role.
Proven track record of successfully managing AR and collections, preferably within the SaaS industry
Strong understanding of U.S. GAAP, particularly AR best practices.
Experience working in a high-growth or fast-paced environment.
Strong attention to detail, analytical skills, and comfort working in systems such as NetSuite, or similar ERP platforms.
Exceptional analytical and problem solving skills
Self-starter with a collaborative mindset and strong communication skills.
Ability to thrive in a fast-paced, cross-functional environment with competing priorities.
Additional Instructions
Lead, mentor, and develop a team of AR Collection specialists, setting clear performance goals and delegating tasks effectively to ensure productive workflow.
Oversee timely and accurate collections of invoices from customers across all segments, tailoring collection strategies for each segment
Define, document, and implement end-to-end collections processes to support a growing and global customer base
Analyze AR Aging report, subscription accounts, and outstanding invoices to proactively identify high-risk accounts to prevent collections issues
Negotiate payment plans and settlements as necessary while ensuring a high level of customer service through our internal collections process
Collaborate with Sales, Account Management, Customer Success and Legal to address AR-related issues and improve customer satisfaction
Build reporting and dashboards to monitor collections performance, DSO, and aging metrics
Oversee AR tooling and implementation to ensure data integrity and proactively identify opportunities to streamline processes
Partner with Revenue Accounting to ensure proper revenue recognition, bad debt provisioning, and audit readiness
Design and implement internal controls to ensure collections activities comply with accounting standards, company policies, and regulatory requirements.
Assess with external audits related to AR to ensure compliance with company polices, relevant compliance regulations and internal controls
Perks and Benefits
Industry-competitive compensation
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Offices in SF, NYC, London, Dublin, and Sydney
