Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy.
Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions.
Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra.
Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying our brand's impact and influence.
Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results.
Empowering our customers to become true champions of our brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact.
Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with our company.
Requirements
5-7 years of experience, with a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by exceptional communication skills.
Passion for customer experience.
Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes.
Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences.
Direct involvement with customer advisory boards and NPS programs is a plus.
Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance.
A team player, cross-functional influencer, and internal champion of customers.
Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes.
Additional Instructions
Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy.
Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions.
Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra.
Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying our brand's impact and influence.
Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results.
Empowering our customers to become true champions of our brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact.
Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with our company.
Perks and Benefits
Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups
