A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior
Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications
Design, develop, and implement custom ServiceNow applications and modules to meet business requirements
Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow
Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules
Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting
Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring
Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality
Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides
Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed
Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives
Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements
Ensure compliance with security policies and best practices in ServiceNow development and data handling
Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools
Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations
Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies
