Manage escalated phone calls referred by the front-line customer service team
Research and make decisions on escalated endorsements and reinstatements for policies
Respond to and triage emails from internal departments, providing appropriate resolutions
Conduct quality reviews of customer service calls and related transactions
Identify trends in customer service issues and recommend procedural improvements
Requirements
Valid Florida Insurance License (2-20 or 20-44)
High school diploma required; college education preferred
Minimum of 5 years of current experience in Florida homeowners insurance
Strong analytical and critical thinking skills
Advanced proficiency in Microsoft Office, particularly Excel and Word
Additional Instructions
Manage escalated phone calls referred by the front-line customer service team
Research and make decisions on escalated endorsements and reinstatements for policies
Respond to and triage emails from internal departments, providing appropriate resolutions
Conduct quality reviews of customer service calls and related transactions
Identify trends in customer service issues and recommend procedural improvements
Perks and Benefits
Minimum salary of $60,000, with potential for higher earnings based on experience
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction and retention
Flexibility to work remotely from designated states
