Provide customer service in a call center environment by responding to inbound phone calls
Communicate information about all aspects of the Driver License Division in response to public inquiries
Assist customers with a range of questions regarding products and services offered by the division
Handle customer complaints and provide suitable solutions
Offer information and assistance to the public for completing forms and applications
Requirements
Experience in customer service, particularly in handling confidential and sensitive information
Strong verbal communication skills, with the ability to speak clearly and effectively
Ability to listen to and comprehend information and ideas presented verbally
Proficiency in gathering information and multi-tasking while maintaining accuracy
Commitment to assisting individuals with sensitivity, tact, and professionalism
Additional Instructions
Provide customer service in a call center environment by responding to inbound phone calls
Communicate information about all aspects of the Driver License Division in response to public inquiries
Assist customers with a range of questions regarding products and services offered by the division
Handle customer complaints and provide suitable solutions
Offer information and assistance to the public for completing forms and applications
Perks and Benefits
Salary up to $17.01 hourly
Opportunity for career advancement and growth within the organization
Flexible telework options with some in-office training required
Comprehensive benefits package, including health, dental, and vision insurance starting on the first day of employment
Accrual of paid time off, including 11 paid holidays, sick leave, and annual leave
Employer contributions to retirement plans, including a pension and 401(k) match
